McDonald’s makes an acceptable latte and I’ve gotten McLattes for my drink on many occasions. A plain fat-free latte is coffee and a serving of fat-free milk. I like the taste and it’s a dairy serving and even a power-food on the Weight Watchers plan. What I don’t like the flavor of at all is equal parts hot chocolate and coffee with nothing else. That’s a mocha and a bad one. It’s also not a dairy serving and carries the calories of the half hot chocolate. But that is the monstrosity they gave David instead of the latte he paid for yesterday. I’ve gotten that horrid drink on more than one occasion instead of a fat-free latte and from more than one McDonalds in more than one state. What’s up with that?
This one is not just me. A plain fat-free latte is my go-to coffee drink. I’ve never gotten a grotesquely warped mocha when I’ve ordered latte at Starbucks or Panera. I’ve ordered it and David and Kelly have both ordered it for me from different McDonalds, seen it on the view screen that is supposed to “guarantee” that a customer’s order isn’t screwed up, and gotten the same screw-up. It must be a corporate-accepted proper way to McFAIL.
I support raising the minimum wage and I have to say that as a consumer this makes me support it even more. If you have to have a second job to pay your bills you likely spread yourself mentally too thin and even if you are trying to get by just on one minimum wage job you’re likely not getting paid enough to buy your “give a damn” about the job. Either way, the customers suffer. Once they’ve left that drive-through window how many people back track to complain? The franchise owner and corporate make the sale without paying for the employees loyalty to the job or providing customer satisfaction.
In the end I poured out the 20-ounces of bad mocha. I’ve poured out more bad mochas than I returned from various McDonalds. When I do return the bad mocha and get the latte I ordered I don’t feel like it’s making much more of a difference than to get the drink I want and occasionally a coupon for the next coffee on them. To me it’s obvious that employees aren’t being trained correctly. How is it that the SAME improper directions are spread corporate-wide? Is McDonalds failing to give proper instructions to franchise owners? Folks, this is really how the trickle-down stuff works; the money stays at the top and poor quality goes corporate-viral.